The central argument of this paper is that many of the tools developed to strengthen for-profit businesses can be applied to NGOs to make them more effective and accountable. The paper addresses a gap in the development literature by defining and describing how business tools can be effectively transferred to NGOs. It examines the implementation of ISO 9000 Quality Standard by one NGO, the Cambodia Trust. The experiences of the Cambodia Trust demonstrate that business tools have a place in NGO management.
